Resources for AMHC Residents
The following information was sourced from the Region of Durham’s website: durham.ca/CommunityResources
Emergency Assistance may be available via Ontario Works. Call the application centre at 1-877-678-6333.
The Federal Government has announced a new benefit to help people who have been impacted by COVID-19, the Canada Emergency Response Benefit (CERB). All Canadians who have stopped working due to COVID-19, whether they are EI-eligible or not, will be able to receive CERB to ensure they have timely access to the income support they need.
CERB is a simpler and more accessible taxable benefit which will provide $2,000 a month for up to four months for workers who lose their income because of the COVID-19 pandemic. This benefit will provide support to Canadians who:
- have lost jobs;
- are quarantined;
- are taking care of someone who is sick with COVID-19;
- working parents who must stay home and lose pay to care for children at home due to school closures;
- wage earners, contract workers and self-employed workers who would not otherwise be EI eligible;
- workers who are still employed but not receiving income because of disruptions to their work due to COVID-19.
Those already on EI regular and sickness benefits will continue to receive those benefits and should not apply for CERB. If EI ends before Oct 3, 2020 they can apply for CERB once EI benefits end if they are unable to return to work due to COVID-19. If you have already applied for EI and your application is not yet processed, you do not need to reapply. Canadians who are eligible for EI Regular and Sickness benefits would still be able to access their normal EI benefits, if still unemployed, after the 16-week period covered by CERB. CERB access portal will be available in early April.
Canadians would begin to receive their CERB payments within 10 days of application. CERB will be paid every 4 weeks and will be available from March 15, 2020 until Oct 3, 2020.
EI-eligible Canadians who have lost their job can continue to apply for EI, as can Canadians applying for other EI benefits. The dedicated phone lines for these inquiries related to EI and COVID-19 are 1-833-381-2725 (toll-free) or teletypewriter (TTY): 1-800-529-3742.
Increases to GST and Canada Child Credit in May
- The Federal Government is boosting the GST credit payment and Canada Child Benefit payment in May. The GST will be increased to almost $400 for singles and $600 for couples, and the CCB payment will increase by $300 per child for the month of May.
Old Age Security and Guaranteed Income Supplement
- The Federal Government has assured seniors that OAS and GIS income will not be interrupted.
If you are worried about paying a utility bill, contact your utility company for information about relief and other options. All utility companies that provide service in Durham Region have created COVID-19 assistance and flexibility programs to support residents. Hydro and water disconnects are suspended until further notice.
- Feed the NeedDurham or Call 905-571-3863 for a current list of food banks operating in Durham Region.
- Salvation Army Ajax/Pickering/Uxbridge – Food assistance is available by appointment only at this time at 122 Hunt Street, Ajax.
Call 905-427-7123 extension 222.
Prepared meals and grocery delivery
- Meals on Wheels is provided by Community Care Durham; call 1-888-255-6680.
- Grocery Delivery Service (Food Box) is provided by Community Care Durham; call 1-888-255-6680.
- CAREmongers is a local volunteer group providing supports to those who are self-quarantined or otherwise vulnerable, over 65 or immune compromised. This group will help get supplies to people in a safe and responsible way; call 1-888-573-0982.
- Many pharmacies and grocery stores are offering safe shopping hours the first hour they are open to seniors and other medically vulnerable people. Some are offering home delivery for groceries and medications and online ordering. Call your local store for information. A valid debit or credit card may be required for online orders.
Are you feeling alone or isolated and worried?
- There is support. Call Community Care Durhamat 1-888-255-6680 to register to be contacted for health and wellness assurance checks.
- Telehealth Ontario Call 1-866-797-0000.
- Distress Centre Durham Hotline Call 905-430-2522.
- Durham Mental Health Crisis Line Call 1-800-742-1890.
- Family Services Durham Call 1-866-840-6697 extension 1.
- Community Libraries are closed at this time, but many online resources can be accessed through their websites.
Durham Transit is operating and providing service at no cost until further notice. To ensure social distancing, please enter Transit vehicles through the rear doors unless you require accessibility supports. You can learn more by visiting their website at durhamregiontransit.com/COVID-19.
AMHC Parks and Playgrounds
AMHC is asking residents not to use park and playgrounds located on our properties. These areas are not sanitized. Residents are reminded that they must practice social distancing by staying at least 2 metres away from others and to wash their hands frequently with soap and water. Notices have been posted at all AMHC playgrounds.
On March 17, 2020, the Government of Ontario announced that it is declaring an emergency under s 7.0.1 (1) the Emergency Management and Civil Protection Act. As a result, the following establishments are legally required to close immediately:
- All facilities providing indoor recreational programs;
- All public libraries;
- All private schools as defined in the Education Act;
- All licensed child care centres;
- All bars and restaurants, except to the extent that such facilities provide takeout food and delivery;
- All theatres including those offering live performances of music, dance, and other art forms, as well as cinemas that show movies; and
- Concert venues.
Further, all organized public events of over 50 people are also prohibited, including parades and events and communal services within places of worship.
These orders will remain in place until March 31, 2020, at which point they will be reassessed and considered for extension, unless this order is terminated earlier.
As the outbreak of COVID-19 continues to evolve globally, the Ontario Ministry of Health is advising all residents to:
- Practice social distancing. Avoid close contact with people outside of their immediate family. Close contact includes being within 2 meters of another person.
- Avoid all travel outside of Canada.
- Self-isolate for 14 days upon your return from travel outside of Canada.
If you develop symptoms of COVID-19 (fever, new cough or difficulty breathing) return home immediately and self-isolate. Seek clinical assessment using one of these four options:
- Complete an online self-assessment.
- Contact Durham Health Connection Line 905-668-2020 or 1-800-841-2729.
- Contact Telehealth Ontario at 1-866-797-0000.
- Contact your primary care provider by phone.
If you are in medical distress and need urgent care, you should call 911 and let them know you are self-isolating because of COVID-19.
The safety and protection of our residents and staff is very important to AMHC. We are therefore adjusting our normal service levels to minimize the potential spread of the COVID-19 virus.
Effective immediately, AMHC will be responding to emergency work requests only. This includes loss of heat, hydro, fire, or flood. All other non emergency work requests will be put on hold until further notice.
With information changing so quickly, AMHC encourages residents to keep themselves informed of COVID-19 updates by listening to new radio and accessing trusted websites like:
Government of Canada:
Region of Durham:
Town of Ajax:
AMHC encourages all residents to take precautions and self-isolate if they are not feeling well or experiencing any of the following symptoms such as fever, cough, fatigue, or shortness of breath.
AMHC thanks residents for their patience and understanding during this health event.
Ajax Municipal Housing (AMHC) acknowledges that it has a responsibility to provide good, services, and resources to people living with disabilities.
AMHC is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Purpose and scope
The purpose of this policy is to affirm a commitment to accessibility for staff, tenants and guests.
This policy applies to all AMHC staff, board members, volunteers, tenants, and guests.
This policy also applies to all AMHC policies and procedures. In the event of a conflict between this policy and other AMHC policies, procedures, regulations, and/or legislation, the person who identified the conflict will consult with the General Manager to identify solutions and opportunities to accommodate the needs of staff, board members, volunteers, tenants and applicants.
A person(s) who has submitted an application for housing to the AMHC.
A barrier may be a part of the physical or built environment that limits or prevents access to a space. A barrier may also be a policy, procedure or requirement that excludes individuals or groups from fairly and equally accessing a good, service, or resource.
Ground that discrimination is prohibited on under the Human Rights Code, 1990 including an individual or group’s race, skin colour, ancestry, creed (religion), place of origin, ethnic origin, citizenship, sex (including pregnancy and gender identity), sexual orientation, age, marital status (including same-sex partnerships), family status, disability, and receipt of public assistance.
The staff person who AMHC has designated to complete a particular action or requirement.
Discrimination is any distinction, conduct or action, whether intentional or not, but based on a Code-protected ground, that has the effect of either imposing burdens on an individual or group that are not imposed upon others, or withholding or limiting access to opportunity, benefits, and advantages available to other members of society.
Refers to AMHC and the Board of Directors that approved this policy.
A person that has signed a lease with the AMHC.
All applicants, tenants, volunteers, board members, and staff will be made aware of their rights and responsibilities under this policy through on‐going communication from AMHC. Materials will be developed and distributed to all applicants and tenants, which identify the intent and contents of this policy and AMHC’s commitment to accessibility. Applicants and tenants will be told how to provide feedback on accessibility to AMHC. on tenant applications and other relevant documents.
Information and communication
Upon request, public information about the AMHC will be provided in an accessible format. Information to tenants will be provided, upon request, in accessible formats as per AMHC’s Accessible Customer Service Statement. AMHC will consult with the tenant(s) to determine their information and communication accommodation needs.
AMHC is committed to fair and accessible employment practices. We will notify the public and staff that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will create an individual accommodation plan and/or workplace emergency information for any employees who have a disability. Our performance management and return-to-work processes will take into account the accessibility needs of employees with disabilities.
AMHC will provide training to employees and volunteers about the Integrated Accessibility Standards Regulation, the Ontario Human Rights Code as it relates to persons with disabilities, and how AMHC is meeting these requirements. Training will include an overview of the organization’s relevant policies and procedures. All current staff and volunteers, including Board Members, will be trained by no later than January 1, 2016. New staff, volunteers, and Board Members will be trained during their orientation. Training will be provided in a way that best suits the duties of staff, volunteers, and Board. All will be provided with updated training as necessary and when related policies are updated. A record of the IASR training provided will be maintained by the General Manager.
Last Revised: November 2014
Regarding any Current or Future Hiring – AMHC welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.